COVID-19 FRAMEWORK UPDATE
At Wild Fiordland, our highest priority is the safety and wellbeing of all our guests, crew and community.
The Covid-19 situation is ever-changing, and we are guided by our national authorities including The Ministry of Health, to ensure that we provide the safest means of operating within the current protection frameworks.
COVID-19 VACCINE PASSPORTS ARE MANDATORY FOR GUESTS AGED 12+ YEARS
With the introduction of the traffic light system, all eligible Wild Fiordland guests must be fully vaccinated against Covid-19 prior to departure. This means Covid-19 Vaccine Passports are mandatory on our trips for guests aged 12 yrs+, staff and contractors as of 3rd December 2021. We do appreciate that this may mean some guests will no longer be able to travel with us; however we have a responsibility to keep our staff, guests and other suppliers safe.
Any person can receive evidence from the New Zealand Government's My Vaccine Pass which can be presented digitally or as a hard copy. If you have any concerns around this feel free to give us a call anytime.
In anticipation of the planned travel and to minimise delays, we kindly request all guests provide evidence of being fully vaccinated against Covid-19 prior to their adventure. This can be submitted at the time of completing the guest details form (emailed 2 weeks prior to departure)
Guests will also be required to bring their Covid-19 passport with them when they travel. It will be checked by our staff, and whilst boarding other services involved with your adventure (e.g. helicopter flights and other transfer/transport services).
GENERAL COVID-19 OPERATING PROCEDURES
We will require all our customers to scan in using the NZ COVID Tracer app.
All operations have daily cleaning schedules in place.
Hand sanitizer is available and use is encouraged. All guests are expected to maintain a high level of personal hygiene for the duration of their stay.
Inside transport services such as helicopters, vehicle transfers and buildings, spatial distancing and mask wearing is required in-line with official recommendations and external suppliers requirements.
Regular staff meetings to ensure up-to-date understanding and knowledge of the most current guidelines and safe operating practices.
Asking any staff or guests who are feeling unwell to please stay at home and seek medical advice via Healthline or their GP.
OUR COVID-19 CONDITIONS AND CANCELLATION POLICY
Guests directly affected by current regulations or in the event that a Covid-19 border closure restricts travel to your adventure departure, we will amend booking dates and work with you closely to come up with the best solution on a case by case basis.
If we are required to move alert levels and reduce capacity or stop operating, you will be contacted by our team to organise a reschedule or refund.
If you have any questions or concerns, please get in touch with us. We acknowledge this unusual times and we encourage guests that foresee any issues to contact us as early as possible so that we have the time to work constructively through a solution together.
Phone: 03 2494010
Last update 1st December 2021